Privacy Policy

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Last Updated: January 6, 2026

This Privacy Policy explains how Resonance Inc. ("Resonance," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website, mobile application, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you provide directly to us, including:

Account Information:

• Name
• Email address
• Date of birth
• Gender identity
• Location (city/region)
• Password (encrypted)

Profile Information:

• Photos you choose to upload
• Bio and descriptive text
• Preferences and interests
• Relationship goals

Communication Data:

• Messages sent to other users
• Customer support communications
• Survey responses and feedback

Payment Information:

• Payment card information (processed by third-party payment processors)
• Billing address
• Transaction history

1.2 Journal Content - Special Privacy Protection

CRITICAL DISTINCTION: Your journal entries receive unique privacy protection:

• Local Processing Only: Journal content is analyzed on your device using on-device AI technology
• Never Transmitted: Journal text never leaves your device or reaches our servers
• Never Stored: We do not store journal content in our databases
• Never Accessible: No human (our team, other users, or third parties) can access your journal
• Pattern Analysis: Only anonymized compatibility patterns (e.g., communication style scores) are transmitted for matching purposes

1.3 Information Collected Automatically

Usage Information:

• Pages viewed and features used
• Time spent on different sections
• Search queries
• Interaction patterns (clicks, swipes, etc.)

Device Information:

• Device type and model
• Operating system and version
• Browser type and version
• IP address
• Device identifiers
• Mobile network information

Location Information:

• Approximate location based on IP address
• Precise location (only if you grant permission)

1.4 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you choose to connect them)
• Payment processors
• Analytics providers
• Security and fraud prevention services

1.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. See Section 10 for details about cookies and your choices.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Provide and Improve the Service

• Create and maintain your account
• Process compatibility matching using the R.E.A.L. Framework™
• Facilitate connections with other users
• Enable messaging and communication features
• Improve our matching algorithms
• Develop new features and services
• Personalize your experience

2.2 Communication

• Send you service-related notifications
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Conduct surveys and collect feedback

2.3 Safety and Security

• Verify your identity
• Detect and prevent fraud, abuse, and illegal activity
• Enforce our Terms of Service
• Protect the rights, property, and safety of users
• Comply with legal obligations

2.4 Analytics and Research

• Analyze usage patterns and trends
• Measure effectiveness of features
• Conduct research on relationships and compatibility (anonymized data only)
• Generate aggregate statistics

2.5 Legal Compliance

• Comply with legal obligations
• Respond to legal requests and prevent harm
• Enforce our agreements

3. How We Share Your Information

WE DO NOT SELL YOUR PERSONAL INFORMATION.

We may share your information in the following circumstances:

3.1 With Other Users

When we match you with other users, we share:

• Your profile information (name, photos, bio)
• Compatibility score and match reasoning
• Messages you choose to send

We never share your journal content, email address, or precise location without your explicit permission.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Analytics providers (privacy-focused only)
• Customer support tools
• Email service providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Business Transfers

If Resonance is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service before your information is transferred.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or other legal processes
• Requests from law enforcement or government agencies
• Situations involving potential threats to public safety
• Protection of our rights, property, or safety

3.5 With Your Consent

We may share information for other purposes with your explicit consent.

3.6 Aggregate and De-Identified Data

We may share aggregate, anonymized, or de-identified information that cannot reasonably be used to identify you, including:

• Usage statistics
• Research findings
• Industry reports

4. Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• Encryption: All data in transit is encrypted using TLS 1.3
• Encryption at Rest: Sensitive data is encrypted in our databases
• On-Device Processing: Journal content never leaves your device
• Secure Authentication: Password hashing using bcrypt
• Regular Security Audits: Third-party penetration testing

Organizational Safeguards:

• Limited employee access to personal data (need-to-know basis)
• Employee confidentiality agreements
• Security training for all staff
• Incident response procedures

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy.

Retention Periods:

Data Type	Retention Period
Account Information	Until you delete your account + 90 days
Profile Information	Until you delete your account + 90 days
Messages	Until you delete them + 30 days for backup
Journal Content	Never stored on our servers
Compatibility Patterns	Until you delete your account + 90 days
Payment Information	7 years (tax and legal requirements)
Usage Logs	90 days

Even after account deletion, we may retain certain information:

• As required by law
• To resolve disputes or enforce agreements
• For fraud prevention and security
• In backup systems (deleted within 90 days)

6. Your Privacy Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate information
• Update your profile at any time

You can access and update most information through your account settings.

6.2 Data Portability

You have the right to request a copy of your data in a structured, machine-readable format. We provide an export tool in your account settings.

6.3 Deletion

You have the right to request deletion of your account and personal information. You can:

• Delete your account through account settings
• Email us at Contact@EvolImpact.com

Note: Some information may be retained as described in Section 5.

6.4 Marketing Communications

You can opt out of marketing emails by:

• Clicking "unsubscribe" in any marketing email
• Adjusting email preferences in account settings

You will still receive essential service-related communications.

6.5 Cookie Choices

You can control cookies through:

• Our cookie consent banner
• Browser settings
• Privacy settings in your account

7. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

7.1 Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to provide the Service
• Legitimate Interests: Improving the Service, fraud prevention, and security
• Consent: When you give explicit consent (e.g., marketing communications)
• Legal Obligations: Compliance with laws and regulations

7.2 Your GDPR Rights

You have the right to:

• Access: Obtain confirmation of what personal data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Restrict processing of your data in certain circumstances
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing based on consent

7.3 Data Transfers

Your information may be transferred to and processed in the United States. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Appropriate safeguards as required by GDPR

7.4 Complaints

You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

8. CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

8.1 Your CCPA Rights

• Right to Know: Request information about the personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your CCPA rights

8.2 Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address)
• Personal information (as defined in California Civil Code § 1798.80)
• Commercial information (purchase history)
• Internet or network activity (browsing history, interactions with Service)
• Geolocation data (approximate location)
• Inferences (preferences, characteristics, behavior)

8.3 Do Not Sell My Personal Information

WE DO NOT SELL YOUR PERSONAL INFORMATION. We have not sold personal information in the past 12 months and do not have plans to do so.

8.4 How to Exercise Your Rights

To exercise your CCPA rights, you can:

• Use the privacy tools in your account settings
• Email us at Contact@EvolImpact.com with "CCPA Request" in the subject line
• Call us (contact information below)

We will respond to verified requests within 45 days.

8.5 Authorized Agents

You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.

9. Children's Privacy

Resonance is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we will delete that information immediately. If you believe we have information from a child under 18, please contact us at Contact@EvolImpact.com.

10. Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve the Service.

10.2 Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the Service to function:

• Authentication (keeping you logged in)
• Security (preventing fraud)
• Load balancing

Analytics Cookies (Optional)

These cookies help us understand how users interact with the Service:

• Page views and usage patterns
• Feature effectiveness
• Error tracking

We use privacy-focused analytics (no Google Analytics) that do not track you across websites.

Preference Cookies (Optional)

These cookies remember your preferences:

• Language settings
• Display preferences
• Cookie consent choices

10.3 Your Cookie Choices

You can control cookies through:

• Cookie Consent Banner: Accept all or essential only
• Browser Settings: Most browsers allow you to refuse or delete cookies
• Account Settings: Manage preferences in your account

Note: Disabling essential cookies may affect Service functionality.

10.4 Do Not Track

Some browsers have "Do Not Track" (DNT) features. We do not currently respond to DNT signals because there is no standard for how to respond.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

We encourage you to read the privacy policies of any third-party services you use.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws.

We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Other approved transfer mechanisms

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Sending an email to your registered email address
• Posting a notice on the Service
• Updating the "Last Updated" date at the top of this policy

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Resonance Inc.
Attention: Privacy Team
267 Langley Dr #1006
Lawrenceville, GA 30046-6907
United States
Email: Contact@EvolImpact.com
Subject Line: "Privacy Inquiry"

For GDPR-Related Inquiries:

Email: Contact@EvolImpact.com
Subject Line: "GDPR Request"

For CCPA-Related Inquiries:

Email: Contact@EvolImpact.com
Subject Line: "CCPA Request"

We will respond to all requests within the timeframes required by applicable law (typically 30-45 days).

15. Your Privacy is Our Business Model